Refund policy

Refund & Return Policy

Defective or Incorrect Items

Your satisfaction matters to us.

If you receive a defective, damaged, or incorrect item, we will gladly resolve the issue. You may be eligible for a full refund or replacement after we review your claim.

Please contact us within 48 hours of delivery at:

📩 info@zay-lee.shop

Include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

Once verified, we will process a refund or send a replacement as quickly as possible.


No Returns Policy

All sales are final. We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selection

  • Personal preference

  • Minor color variations due to screen differences

  • Shipping delays outside our control

Please review product details and sizing information carefully before placing your order.


Refund Processing

If a refund is approved due to a verified defect or fulfillment error, it will be issued to your original payment method within 7–10 business days.

Processing times may vary depending on your bank or payment provider.


If you have any questions, feel free to contact us anytime at:

📩 info@zay-lee.shop